Help Portals

Google Sites: http://www.google.com/support/sites/

Here is a list of Google Apps Frequently Reported Issues.  Allows contact of suport team. Send them there.

http://google.com/support/a/bin/request.py?contact_type=known_issues

List Common Verification Prob - for user

Here's a list of common reasons for why verification might fail. Some will not apply to you, I've just included the complete list:
1) It can take up to 48 hours for dns changes to propagate to all necessary servers.

2) An error was made in copying the unique string or in following the instructions.

3) The domain name was purchased from Google so no verification is needed.

4) Health of domain server. Keeps timing out?

6) Used one of these THREE methods of verification? Special CNAME, special html file uploaded. MX records set to point to Google servers.http://www.google.com/support/a/bin/answer.py?answer=45694&topic=9196

7) Didn't realize that verification has been completed: see Active next to most applications on Dashboard, e.g. calendar

8) Using 3rd party nameservers but making dns changes on domain host servers

9) The domain has been forwarded and possibly masked.

Sharing Multiple Calendars

1) Log into the GApps control panel as Admin
2) Click on Service Settings -> Calendar in the drop-down box
3) Click: Share all information, and outsiders can change calendars. Save
4) Log out

Log into your calendar application.
1) Click on Manage Calendars.
2) Click Shared: Edit Settings for the Calendar to be shared
3) Click on Make this calendar public and choose 'See all event details' from the drop-down list.
4) Click on Calendar Details (you may have to Save first and if necessary click on Manage Calendars again)
5) You should see two sets of xml/iCal/html buttons. One will say: Calendar Address; The other will say: Private Address.
6) You should be able to send the Public html address to others so they can see the details. If
you click on iCal, the URL can be used to add the calendar to someone else's list of calendars.

Repeat steps 1-6 if you have additional calendars.

Here are the Help pages that go with this:http://www.google.com/support/calendar/bin/answer.py?answer=37103http://www.google.com/support/a/users/bin/answer.py?hl=en&answer=72118

Google Apps Discussion Group - posting question

Forum - post your question

Start Page - Locking content issue

Original post as to why the change was made:
http://groups.google.com/group/hosted-the-basics/browse_thread/thread/f20bc61f5be5630e/146463141f42af93?hl=en&lnk=gst&q=start+page+advisor+november#146463141f42af93

Recent GApps Advisor comment regarding passing on a request:
http://groups.google.com/group/hosted-the-basics/browse_thread/thread/653fab8d656f3712/28983b6a8129c526?hl=en&lnk=gst&q=start+page+advisor+lock#28983b6a8129c526

Webmaster Tools

Overview: Webmaster Tools Blog:
http://googlewebmastercentral.blogspot.com/

Start Page. Click on sign into Webmaster Tools
http://www.google.com/webmasters/#utm_source=en-et-gwcblog&utm_medium=link&utm_campaign=sitemaps-us-gwcblog

404 Error - Website

This webpage may be of help when you are seeing 404 errors for your website:
https://www.google.com/support/a/bin/answer.py?answer=56234&topic=9204

Premier - Partial Purchase

http://www.google.com/support/a/bin/answer.py?answer=60749&topic=10720


Can I purchase a partial Premier Edition?

Currently, you can only sign up or upgrade your entire domain to Google Apps Premier Edition. We're working on more options to suit the needs of diverse organizations.

Screen shot - Control Panel

Generic Website Access instructions

First set up http://www.mydomain.com/ (url shortcut):To do so, see this Help page. In the example, click on Web Pages in the Services Settings drop-down menu, and type www into the box instead of mail as shown.https://www.google.com/support/a/bin/answer.py?answer=53340&query=custom+url&topic=&type=

Next you will want to forward mydomain.com to http://www.mydomain.com/. This will vary from domain host to domain host. GoDaddy has a forward link which shows as you go into the domain controls. eNom adds a record with a url redirect.

If you purchased your domain name from Google while signing up, remove the 3 A records that point to Google servers. These will typically have the following IP addresses in the record: 64.233.179.121, 66.249.81.121, and 72.14.207.121.

If you have GoDaddy and you purchased your domain name from Google, add the following A record:@ pointing to 64.202.189.170 with a 1 hour TTL.
Wait 24 to 48 hours for the dns changes to propagate to necessary servers around the world.

Disclaimer: Removing of A records configured by Google is non-standard. GApps seem to work fine without them although something could break in the future so document the removed records.

Education Edition - Outside USA

Yes, only requirements are: K-12 or higher educational institution, non-profit, accredited by a generally accepted accreditation body.

For more detail and a link to the Upgrade request, visit the following Help page:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=72223

Verification - Things to check

Here are the most common reasons for having verification issues. They apply to over 99% of the issues:

1) It can take up to 48 hours for dns changes to propagate to all necessary servers.

2) An error was made in copying the unique string or in following the instructions.

3) The domain name was purchased from Google so no verification is needed.

4) Health of domain server. Keeps timing out?

5) Check the string if possible, e.g. URL http://mydomain.com/googlehostedservice.html

6) Check to see if they know about all 3 types of verification

7) Know how to tell if verification complete, e.g. Active next to calendar on Dashboard.

8) Using 3rd party nameservers but making dns changes on domain host servers

9) The domain has been forwarded. Has been masked.

10) Ask for a screenshot of the service host control panel. Make sure there is no CNAME pointing mydomain.com to ghs.google.com.

Postini - Help Home and Access to Forum

http://groups.google.com/group/PostiniSupportForGoogleApps/web/support-2

Has FAQs, documentation, and search ability for docs and forums. Very good!

Team Edition Documentation

Common Issues and Requests:
http://www.google.com/support/a/bin/request.py?contact_type=known_issues_teamedition

FAQ for Team Edition:
https://www.google.com/support/a/bin/static.py?page=faq.html

Thread giving my instructions on switching from Team to Reg if no email
http://groups.google.com/group/hosted-settingup/browse_thread/thread/7799f87ef5c4456d#


Detailed Description User Dashboard for GApps Team Edition including other Edition takeover:
https://www.google.com/support/a/bin/answer.py?answer=85372&query=apis&topic=&type

Who controls the address I used to sign up for GApps Team Edition?
http://www.google.com/support/a/bin/answer.py?answer=86645

Get Started page for Team Edition:
http://www.google.com/apps/admins/index.html

Changing a Team Edition to another Edition:
https://www.google.com/a/cpanel/techloverlabs.info/VerifyTakeover

Adding a Favicon

You can add a favicon in the head section by using the edit html
link at the bottom right. I use Irfanview, http://irfanview.downloadcenterz.com/,
to make a favicon, 16x16 pixels, save as icon. Upload the icon and use
this code in the head section. lt-sign link rel="SHORTCUT ICON"type="image/x-
icon"href="http://www.yourfaviconurlhere.ico" gt-sign. The blog won't allow me to put in the lt sign (<) or gt sign(>)

Source: Hucktunes

Postini - Help page and FAQ

This is a Help page for Postini with some very good FAQ:
http://groups.google.com/group/PostiniSupportForGoogleApps/web/FAQs%20for%20Message%20Recovery%20by%20Postini

Suggestions and Future Products

To enter a suggestion: click on the link "Suggest Feature" located at the bottom of the Dashboard. You can also post
to one of the forums, e.g. Learn More.

Requests for new features:
http://www.google.com/support/a/bin/request.py?contact_type=suggest

For new features:
Check the News & Updates Discussion Forum
Feature thread: http://tinyurl.com/375bqr

Try http://googleblog.blogspot.com/

Check out the JotSpot non official blog:
http://googlesystem.blogspot.com/2007/12/google-sites-to-launch-next-year.html

Rundown of new features:
http://www.google.com/a/help/intl/en/admins/new.html

Calendar Problem - Unable to share calendar with individual

If a calendar is shared with all domain members and some individuals can not see it, the following steps may help:

1. For the individual sharing the calendar, go to the calendar's Settings page and remove the email address of the individual who can not see the calendar (Click on the wastepaper basket)

2. Save the Settings

3. Re-enter the user's email address with the desired access settings and save the settings.

The individual with the viewing problem should now be able to login and see the calendar.

Original source:
http://groups.google.com/group/hosted-the-basics/browse_thread/thread/2f132f00b13400f4/5572d37f9756f057?hl=en&q=techlover#5572d37f9756f057

Calendar - Calendar Entries Disappeared

If you created a Google Apps account using the same email address you used to sign up for Google Calendar previously, you might have a trouble accessing your old calendar. See the following Help page for information on how to fix this:

http://www.google.com/support/a/bin/answer.py?answer=39411&query=trouble+accessing+your+calendar&topic=&type=

eNom/Google purchase - Forward for www

See:http://groups.google.com/group/hosted-settingup/browse_thread/thread/b5c77a1258bf2459/4e6658af0ef1babb?lnk=st&q=wacky+techlover#

Hucktunes removed the 3 A records pointing to Google and didin't replace them. If these 3 A reocrds are left in place then the redirect will be to Start rather than www.mydomain.com
He has:

Host Name                Address                                                                    Record Type
@                        http://www.humboldtopenmic.com/listings.htm      URL Redirect
blog                     ghs.google.com                                                                 CNAME (Alias)
mail                     ghs.google.com                                                                 CNAME (Alias)
www                   ghs.goole.com                                                                   CNAME (Alias)

Google Purchased/eNom Forward to Another Domain

Host Name Record                       Type Address

*           URL Redirect                    http://reputationclothting.bigcartel.com
@          URL Frame                       http://reputationclothing.bigcartel.com
blog       CNAME (Alias)                ghs.google.com.
mail       CNAME (Alias)                ghs.google.com.
www     URL Frame                       http://reputationclothing.bigcartel.com

the URL frame enables the domain to stay true in the address bar

and you DON'T need www CNAME (Alias) ghs.google.com for it to work

now www.reputationclothing.com and reputationclothing.com point to
reputationclothing.bigcartel.com and keep the domain true