Gmail Help Page

Here is the GMail Help Center page:

https://mail.google.com/support/bin/static.py?page=troubleshooter.cs&problem=bugflow&selected=bugflow_pop00

GoDaddy Contact Email Address

If you purchased your domain name through Google and they have set up GoDaddy as your Service Host, here is a contact email address for GoDaddy should there be a technical problem:

gdomains@secureserver.net

eNom support for Google purchased domain names

If you purchased your domain name from Google while signing up for GApps and they assigned eNom as your Service Host, you can contact the support team at:

GoogleClients@enom.com

Forward Google Purchased Domain

There have been some difficulties in forwarding mydomain.com to www.mydomain.com when mydomain.com was purchased from Google. GoDaddy has suggested the following steps which work.

Disclaimer: Removing of A records configured by Google is non-standard. GApps seem to work fine without them although something could break in the future so document the removed records.

1) Log into the GApps control panel and navigate to Domain Settings then to the Domain Names page. Click on Advanced DNS settings and log into the GoDaddy control panel.Within the GoDaddy control panel, click on the link to your domain.

2) Click 'Set Name servers' from the menu and make sure the Default Parked Nameservers are selected. If not, select them, and Save Changes. It will take 24 to 48 hours for any changes to be
propagated to all servers.

3) Click on the link for Forwarding. Select Enabled and in the Forward To: field type http://www.mydomain.com. (No dot on the end). Click either 301
(Moved Permanently) or 302 (Moved Temporarily). Do not use masking. Click OK.

4) Click on the link: Total DNS Control and MX Records. You will remove the three A records pointing to Google servers (typically: 64.233.179.121, 66.249.81.121, and 72.14.207.121). Please record any A records you change. Now add an A record: @ pointing to 64.202.189.170 with a 1 hour TTL.

5) Wait 24 to 48 hours for all changes to propagate. http://mydomain.com will now take you to the home page of your website that you
created with Page Creator.

CIPA Compliance & K-12 Schools using GApps

Per Google Appls Advisor Ryan regarding the question "Is Google Apps email CIPA compliant?"

"You can find a list of our case studies (including K-12
schools) at this link here: http://www.google.com/a/help/intl/en/admins/customers.html"

"As for legal compliance, Google Apps does not currently have anything
written into it's agreements that guarantees compliance. As you
probably know, compliance is set up by the user of the technology and
not the technology itself. With that said, Google can be set up in
such a manner that it will comply with legal requirements. For
example, if you would like to set up a mail gateway with an approval
system, this can be done. Google Apps have partners that can do it, or you can
set it up yourself. Here is a link for more information:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=60730"

mail.domainalias.com

Setup domainalias.com as a domain alias to mydomain.com.  In order to create mail.domainalias.com, do the following:

Within the dns records for domainalias.com, create a subdomain of mail.domainalias.com and point it to http://mail.google.com/a/mydomain.com. This is NOT a CNAME for mail. It is a real subdomain.

Trying subdomain for mail.mydomain.com and see if this gets past the problem of CNAME of mail pointing to ghs.google.com not working if mydomain.com is forwarded.

Disabling Email Application

Click on Email icon in Dashboard then click on Disable.  Once accepted:
* Google will no longer accept mail from your domain. Incoming
messages will be bounced back to the sender.
* Users will not be able to sign in to check their mail or view
saved mail.
* User's existing email archives will still be stored by Google.
* If Email is added back as a service, users will be able to sign
in to view saved mail.
* This may take up to 30 minutes to take effect

Although it says 30 minutes, it might take well over a day

Here are the steps to put a link onto the Start page which will start the GApp Docs:

1)   Login into the Control panel, click on the Start Page link then on the Customize link
2)   Click on the Content tab and then click on Add Stuff
3)   Click on Create custom content
4)   Choose: Static, text, images, and links
5)   Fill in the Section Name if asked and click on Edit HTML (Don't
click on add link)
6)   Clear the edit screen and add the following line of code. My docs
7)   Click on Update button
8)   Click on Create Section
9)   Click on Add it now for this new widget
10) Click on Publish then Publish Updates on the next page
11) Click on Preview then on Add stuff => Add it now  NEEDS WORK
12) Each account holder can add this to their Start page. It will be visible already on start.mydomain.com.

This assumed that the CNAMES for docs and start have been created.

This is very bare bones obviously but it will allow you to start up
Documents for the domain from your start page.

Transferring Domain to Another Host

You can transfer your Google purchased domain name to another hosting service.  Choose the host you want, e.g. GoDaddy, eNom, others, and get their steps for making the transfer. You will need to have your domain name unlocked and obtain the Authorization code from the current host.

If you are currently hosted by GoDaddy, log into your GApps Control panel, click on Domain Settings, then Domain Names.  Next click on the Advanced DNS settings and sign-in to the GoDaddy DNS console using the  Sign-in name and Password provided. Click the link for your domain name. You will see a link for 
the Authorization Code: Send by Email. Click this and have the Code sent to you. You will also see a
line labeled Locked. If the status says locked then click on it and change it to unlocked. This is
very important for allowing the Transfer to occur.

If you are currently using eNom, you will not be able to get the Authorization Code or unlock your domain by signing into the Advanced DNS function for eNom.  Instead you'll have to send an email to GoogleClients@enom.com. To see the typical response from eNom and what you will need to 
do, see this thread:
http://groups.google.com/group/hosted-settingup/browse_thread/thread/f59bc8906d2f8eb3/f991977c3158b7c9?hl=en&utoken=Sm5HMzMAAABdyV45puCDqvZ6kZybelPyTrwW3sTr_SH3FM3gfEQcstTxrihkuw-pUAOmpHZGa-r0UEnFPSFW6wsHHKnE_us9

You may be limited by ICANN rules and can't transfer an account for 60
days after its creation or last move.

[Note to self: the following document contains the letter in the thread shown above just in case
it is no longer available:

User Locked Out

This Help page deals with the case of a user being locked out of his email account:
https://www.google.com/support/a/bin/answer.py?answer=76330&query=number+pop&topic=&type=

Delete/Cancel my account

Here are the directions for canceling GApps for you domain:
http://www.google.com/support/a/bin/answer.py?answer=56236&query=cancel+account&topic=&type=

If you purchased your domain name from Google while signing up for GApps then you must transfer your domain name to a Domain Registrar of your choosing. The receiving Registrar will give you the steps to use but you must log into the Domain Registrar set up by Google for you - either GoDaddy or eNom. You will want to get the Authorization code from GoDaddy or eNom and unlock your domain. You may transfer from GoDaddy(Google account) to GoDaddy(personal account) using this process. DO NOT attempt to delete your account until you have transfered your domain name.

You may be limited by ICANN rules and can't transfer an account for 60 days after its creation or last move.

eNom Help Pages

C:\Users\hall\Documents\al-anon\website\Google and GApps

Pop and IMAP Setup

In setting up pop3 or IMAP on your Desktop email client, one of the most important things to realize is that that you use username@mydomain.com for the 'User Name' located in the Login Information section of the pop3/IMAP setup box. Don't use username@gmail.com when configuring pop3 or IMAP for one of your mydomain.com accounts. Secondly use the standard gmail servers. Don't use smtp.mydomain.com as the server. The following Help pages will work as long as you use the correct User Name. Help pages:

pop3:
http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=12103

IMAP:
http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=75726

IMAP/POP Troubleshooting help page:
http://www.google.com/support/a/bin/answer.py?hl=en&answer=33384

Gmail POP Troubleshooting Tool:
http://mail.google.com/support/bin/answer.py?answer=75293#RunPOPTS
http://dl.google.com/gmailpoptroubleshooter/GmailPopTroubleshooterInstaller.exe

Creating a Custom URL

Here is a Help page which will allow you to create a custom URL for applications. For Web Pages, e.g. www.mydomain.com, you will only see your domain name and not a reference to Google. For others, e.g. mail.mydomain.com, it will be an easily remembered URL for your domain users. The Help page will show an example for mail. For other applications, e.g. Web Pages, just click on the appropriate application on the Dashboard and look for a change URL. There will be a suggested subdomain, e.g. www. Some of the common subdomains are www, mail, calendar, start, and others.
http://www.google.com/support/a/bin/answer.py?hl=en&answer=53340

GApps Website: Limitations and Transferring website to GApps

GApps allows web page creation through Page Creator. These web sites are intended for simpler designs where php, mySQL, and ftp are not needed. You can upload one web page at a time but can't currently download pages designed by Page Creator. This Help page describes some of the limitations and considerations in moving your current website to GApps:
https://www.google.com/support/a/bin/answer.py?answer=48313&query=web&topic=&type

Limitations of GApps Editing Start Page Header Section

Here is a help page which describes some of the limitations in editing the header section of the Start Page
https://www.google.com/support/a/bin/answer.py?answer=48660&query=head&topic=&type

Accessing Advanced dns Settings (Purchased domain name from Google)

Here is a help page explaining how to access your advanced dns settings if you purchased your domain name from Google while signing up for GApps.:
http://www.google.com/support/a/bin/answer.py?answer=54693

Google Apps APIs

GApps APIs are limited to Education/non-profit and Premier Editions

Overview: Integrate and extend with GApps APIs
http://code.google.com/apis/apps/overview.html

How to start using GAPPs APIs:
http://code.google.com/apis/apps/index.html

Client libraries and sample code:
http://code.google.com/apis/apps/libraries_and_samples.html

Moving email to GApps

Gmail Mail Fetcher is on way to transfer email from gmail to GApps:
Help url can not be found.

Solutions Home Page 
http://www.google.com/enterprise/marketplace/

The free program gXFER handles all combinations of email transfers involving gmail and GApps mail including gmail to GApps, GApps to GApps and other combinations. No longer listed.

gMOVE is another solution that allows you to add labels. See:
http://www.google.com/enterprise/marketplace/

A 3rd way of transferring your email is open up an IMAP connection to one of your domain accounts. Then you can drag and drop messages from one directory to the other. One forum member reports that folders and subfolders in Outlook received labels in the GApps account, e.g. correspondence/family, correspondence/family/wife, etc. Another way of saying this:

You can maintain your folders when you migrate. In the GApps webmail they will show up as labels. Sub Folders will look like: TopFolder\SubFolder\Subfolder

If you connect Outlook to the gmail imap server, the folders will look the same. In addition you will have a [Gmail] folder.

Error when signing up: Already Registered or Begin Verified

This help page may give you some insight to this problem.
https://www.google.com/support/a/bin/answer.py?answer=80610&query=domain+alias&topic=&type

You may want to repost in the following thread. The Google Advisors hand often hang out here:
http://groups.google.com/group/hosted-settingup/browse_thread/thread/1d8ea5f573f73780#

If necessary, you can contact the GApps support team:

http://www.google.com/support/a/bin/request.py?contact_type=technical

You'll have to reply to an automatic email they send you in order to
have the request continue on its way to the support team.

Adding a Domain Alias

· Follow this process for creating a domain alias.

· Do not change anything additional on the aliased machine other than what is defined in the process. For example, don’t add CNAMES or A-records.

· Most aliased domain problems are related to 1) didn’t wait long enough for changes to propagate and 2) added something not defined in the procedure

Subdomains – Set MX records per GApp procedure but use subdomain.mydomain.com as host server name in the records.Make sure MX priorities are set correctly for your domain host. At least ASPMX.L.GOOGLE.COM should be the highest priority.

Problem with Yahoo and AOL: Remote host said: 550 Requested action not taken: mailbox unavailable. Try looking at your domain’s A-record. Email hosts such as Yahoo and AOL have a hard time going around the Address Record to get to the MX. Should be set to your domain host – default.

Overviews of Google Apps

Setup Process: http://www.google.com/a/help/intl/en/admins/resources/setup/

Description of Google Apps: https://www.google.com/support/a/bin/answer.py?answer=45693&query=page+creator&topic=&type

Getting started and overview Control Panel:
http://www.google.com/support/a/bin/answer.py?answer=55955

Lost Password

If you have checked the box in Account Information regarding forgotten password then you can click https://www.google.com/a/mydomain.com/ForgotAdminAccountInfo on the web page https://www.google.com/a/cpanel/mydomain.com.

Note: The checkbox on the Accounts page reads:
In case of forgotten administrator password, send password reset instructions to secondary contact.

If you don't see the link for Forgot your password then use the following Help page. If this process doesn't work note the Contact Us link in the lower right hand corner of the page.
http://www.google.com/support/a/bin/static.py?page=troubleshooter.cs&problem=apps_intro&selected=no_password&ctx=apps_intro_no_password_33561
.

Home for Various Help Pages

Home for Administrator Help
http://www.google.com/support/a/bin/answer.py?answer=72488&hl=en

Unofficial FAQ for Google Page Creator (Stand-alone. Applicable to GApps)
http://gooappfaq.googlepages.com/pagecreator
eNom dns Help Pages.docx